How much is the shipping fee, is it Free?
Shipping fees vary depending on the product. We often run special discounts and promotions, so check each product page for specific shipping costs. Currently, we're offering a limited-time free worldwide shipping promotion.

When will my order arrive?
Since our products are personalized, processing times vary based on the size and customization. Please allow approximately 7 to 16 working days for delivery.

Can I make changes to my order after purchasing?
No, once an order is placed, changes cannot be made. Double-check all details before confirming your purchase.

What kinds of personalization options do you offer?
Each product page shows available customization options, such as text and design elements. If you have specific preferences not listed—like a unique color, text style, or specific design vision—you can add special instructions in the cart. We’ll do our best to meet your needs, though results may vary and are not guaranteed.

Are there any extra costs for personalization?
No, personalization is included in the price. There are no additional fees for customizing your item.

What is your return policy for personalized products?
We accept returns only if there’s an error or defect in your order. Please contact us within 1-3 days of receipt if there’s an issue.

What if my personalized item arrives damaged or incorrect?
If there’s an issue with your order, please contact us right away with photos and your order number. We’ll gladly offer a replacement.

Can I cancel my order once it is placed?
Once an order is placed, it immediately enters processing, so cancellations are not possible. Be sure you’re ready to purchase before checking out.

Do you have a return policy?
For full details on returns and refunds, please refer to our Refunds and Returns Policy page.

Where can I contact you for product concerns?
You can reach us via our Contact Page or by emailing us at info@customsymbol.com. We're here to help!